注册赠送及每日签到获得的积分均为免费发放，不涉及付费，不可兑换现金、不可提现，也不构成任何退款义务。
鉴于数字商品可复制、即时在线交付、不可回收等特性，除法律法规另有规定、或本服务存在重大技术问题导致无法正常使用外，已充值的积分与已生效的会员服务通常不支持退款。如因我方原因导致服务长时间不可用，你可联系我们协商合理补偿。通过第三方平台（如爱发电）付款的，相关争议同时适用该平台规则。
3MF 文件一经生成交付，原则上不予退款；如因我方技术原因导致文件不可用（如文件损坏、颜色映射严重错误），我们将免费为你重新生成。生成前提供免费在线 3D 预览，请在确认效果后再导出。
如未来提供代打印成品服务：请在确认预览后下单；开始打印后不接受主观原因（如改变主意）退款；若存在明显质量问题（严重翘边、断层、缺件等），可申请重印或退款。
如认为符合上述可退款情形，请通过 voxfigure@163.com 联系我们，并提供账号、订单号（如有）与具体问题说明；我们将在合理期限内核实处理（法律法规另有要求除外）。
Credits granted on sign-up and via daily check-in are issued free of charge, involve no payment, cannot be exchanged for cash or withdrawn, and create no refund obligation.
Given that digital goods are copyable, delivered instantly online, and non-returnable, except where required by law, or where a major technical fault on our side prevents normal use, purchased credits and activated memberships are generally non-refundable. If the Service is unavailable for an extended period due to our fault, you may contact us to discuss reasonable compensation. For payments via third-party platforms (e.g. Afdian), the relevant disputes also follow that platform's rules.
Once a 3MF file is generated and delivered it is generally non-refundable; if it is unusable due to a technical fault on our side (e.g. corruption, severe color-mapping error), we will regenerate it for you free of charge. A free online 3D preview is provided before generation — please confirm the result before exporting.
If a print-on-demand product service is offered in future: order after confirming the preview; no refunds for subjective reasons (e.g. change of mind) once printing begins; for clear quality issues (severe warping, layer separation, missing parts, etc.) you may request a reprint or refund.
If you believe your case qualifies above, contact us via voxfigure@163.com with your account, order number (if any), and a description of the issue; we will verify and process within a reasonable period (unless the law requires otherwise).